C9 Ultra Max Gold Edition dual straps

Shipping Policy

At our store, we strive to provide fast and reliable shipping to our customers in the UAE and beyond. Please read our shipping policy carefully to understand our procedures.

Shipping Rates and Estimates

- We offer competitive shipping rates calculated based on the weight and dimensions of the package, as well as the destination.
- Shipping rates and estimates will be displayed at checkout.
- Please note that shipping rates are subject to change without prior notice.

Shipping Methods and Delivery Times

- We use [shipping carriers, e.g., Emirates Post, Aramex, etc.] for domestic and international shipping.
- Delivery times vary depending on the shipping method chosen and the destination:
- Domestic (UAE): 1-3 business days
- GCC (Gulf Cooperation Council) countries: 2-5 business days
- International: 5-14 business days

Order Processing Time

- Orders are processed and shipped within 24-48 hours of receipt, excluding Fridays and public holidays.
- Please note that order processing times may vary during peak periods or due to unforeseen circumstances.

Tracking and Delivery

- Once your order is shipped, you will receive an email with tracking information.
- Please track your package regularly to ensure timely delivery.
- If you are not present to receive the package, the shipping carrier will attempt to contact you for re-delivery or leave a notice with instructions.

Lost or Damaged Packages

- If your package is lost or damaged during transit, please contact us within 7 days of the estimated delivery date.
- We will investigate the issue and, if necessary, provide a replacement or refund.

Return Shipping

- If you need to return an item, please contact us within 7 days of delivery.
- Return shipping costs are the responsibility of the customer, unless the item is defective or sent in error.

International Shipping
- International shipping rates and delivery times vary depending on the destination and shipping method.
- Please note that international shipments may be subject to customs clearance procedures, which may cause delays.

Contact Us

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at rasifa0932@gmail.com . We're here to help!

Thank you for shopping with us!

7-Day Return Policy

At our store, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 7-day return policy.

Eligibility for Return

To be eligible for a return, the following conditions must be met:

1. The item must be returned within 7 days of delivery.
2. The item must be in its original condition, with all original tags, packaging, and accessories included.
3. The item must not have been used, altered, or damaged in any way.

Return Procedure

To initiate a return, please follow these steps:

1. Contact our customer service team via email at [Your Store Email] or phone at [Your Store Phone Number] within 7 days of delivery.
2. Provide your order number, reason for return, and whether you would like a refund, exchange, or store credit.
3. Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
Refund, Exchange, or Store Credit

Once we receive the returned item, we will process your refund, exchange, or store credit within 5-7 business days.

- Refund: The full amount of the item will be refunded to the original payment method.
- Exchange: We will exchange the item for a different size, color, or style of equal value.
- Store Credit: We will provide a store credit for the full amount of the item, which can be redeemed on our website.

Return Shipping

The customer is responsible for return shipping costs. We recommend using a trackable shipping method to ensure the item is delivered safely.

Exceptions

The following items are not eligible for return:

- Personalized or customized items
- Items marked as "Final Sale" or "Non-Returnable"
- Items that have been altered or damaged in any way